Shipping Policy

 

At ArtisanHandles, we aim to deliver your order as efficiently and transparently as possible. Below you’ll find details about our shipping process, delivery timeframes, and what to expect once your order is placed.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you’ll receive a confirmation email with tracking information.

Shipping Destinations

We currently ship Australia-wide, including all states and territories.

If you require international shipping, please contact us before placing your order.

Delivery Timeframes

Delivery times may vary depending on product availability and your location.

Estimated delivery times:

  • Standard Shipping: 7–20 business days
  • Express Shipping: Available on select items (timeframes shown at checkout)

Please note that some items may be dispatched from different locations, which can result in separate deliveries.

Tracking Your Order

All orders are shipped with tracking.
Once your order has been dispatched, tracking details will be sent via email so you can monitor your delivery.

If tracking has not updated after several business days, please contact us and we’ll assist.

Shipping Costs

Shipping costs are calculated at checkout based on your order size and delivery location.

Any applicable shipping promotions will be displayed automatically at checkout.

Delays & Unforeseen Circumstances

While we do our best to meet estimated delivery times, delays can occasionally occur due to:

  • Carrier delays
  • Weather events
  • High shipping volumes
  • Customs or clearance processes

We appreciate your patience in these situations and will support you if delays arise.

Lost or Delayed Parcels

If your parcel appears delayed or lost in transit, please contact us at support@artisanhandles.com.au with your order number.

We will work with the carrier to investigate and provide a resolution where appropriate.

Incorrect Shipping Details

Please ensure your delivery details are correct at checkout.
ArtisanHandles cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information.

Questions?

If you have any questions about shipping or delivery, please contact us:

📩 support@artisanhandles.com.au